Please respect others in the house by upholding quiet hours from 11 PM to 8:30 AM. Talking in a normal voice is usually loud enough to wake other guests as many guests sleep with their windows open. The palapa suites are open air, so please respect their desire to hear the ocean and not you. For these reason and the fact that some guests are on different time zones, ABSOLUTE QUIET UNTIL 8:30 AM in the living room, dining room and pool area. Your cooperation is appreciated.
All rates are in US dollars for single or double adult occupancy and do not include a 19% hotel tax and a complimentary breakfast served Villa La Bella style between 8:30- 10 AM. Monday breakfast is coffee only. Breakfast Tuesday- Sunday is coffee, tea or juice; local sweetbread; fresh seasonal fruit and a main dish.
Cancellation policy and disclaimers: Half payment is required to reserve your accommodations. The balance is due 30 days prior to arrival (60 days for holidays.) Cancellations via email (no phone calls) must reach us 45 days prior to arrival (75 days for holidays) for any refund. A one-night’s stay per room is nonrefundable for securing your reservation. Rates are subject to change without notice until deposit has been received.
Fees incurred for payments made via wire transfer, PayPal or any other payment method are the responsibility of the renter.
Reservation is not confirmed until a deposit has been received and may not be honored if payment in full is not received prior to our payment policy. It is the responsibility of the renter to use whichever method will assure receipt of payment in time for arrival.
Trip insurance is recommended when traveling to the Caribbean to protect your investment. If the Cancun airport is open and the ferry service is running, we will be in operation.
Health regulations do not permit guests in our kitchen for any reason. Pack light as you are responsible for handling your luggage.
Each guest room has a personal safe. We encourage you to leave valuables at home. We are not responsible for the loss of any personal items.
Bar tabs can be paid in pesos or dollars; however, we offer a 10 to 1 exchange rate on US dollars. To take advantage or the current rate, exchange your money for pesos in town at the Casa De Cambio on Hidalgo near the town square, the airport or at your US bank. ATM’s on Isla dispense pesos as well.
*** By sending payment you are confirming that you have read and agree to the terms of this agreement.
If you do not receive an email response from us within 48 hours, please email us at firstname.lastname@example.org.